Refund policy

Complete 30-Day Return Policy (Full Integrated English Version)

30-Day Return Policy

We have a 30‑day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must meet the following conditions:
  • In the same condition as you received it (unworn or unused, with original tags attached)
  • In its original packaging
  • Accompanied by the receipt or proof of purchase
Non‑returnable items (in accordance with applicable laws and regulations):
  • Custom or personalized products (e.g., made‑to‑order or custom‑sized items)
  • Intimate apparel, swimwear, and undergarments (for hygiene reasons)
  • Gift cards
  • Final sale or clearance items
If your item falls under any of the above categories, we regret that we cannot accept its return.

How to Initiate a Return

To start a return, please contact us at help@ethereldress.com with your order number and the reason for return.
Once your return request is approved, we will provide you with the return address and detailed instructions. Please note that as an international online retailer, we do not provide pre‑paid return labels. You will be responsible for arranging the return shipment to our designated returns warehouse.
Unauthorized returns (items sent back without prior approval) will not be accepted.
If you have any questions regarding returns, feel free to reach out to us at help@ethereldress.com.

Return Shipping Fee Statement

Responsibility for return shipping fees is determined by the reason for your return:
  • Returns for personal reasons (ill-fitting size, dissatisfaction with style, wrong item ordered, etc.): You shall bear all return shipping costs. We do not provide pre-paid return labels, and you are required to arrange shipping and pay all relevant fees to send the item to our designated return warehouse at your own expense.
  • Returns caused by our liability (defective products, damaged goods upon receipt, incorrectly shipped items, missing items, etc.): You may submit an after-sales application via our email help@ethereldress.com. We will review your request by email and process eligible compensation for qualified orders.
We reserve the right to refuse any unauthorized returns sent without prior approval, and all shipping fees arising from such shipments shall be borne solely by the sender.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right promptly.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once your return is accepted, please make a separate purchase for the new item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at help@ethereldress.com.