Shipping policy

At EtherelDress, we are committed to delivering your order as quickly and affordably as possible. Please review our full shipping policy below, including details on delivery destinations, costs, timelines, and international customs procedures.

1. Shipping Destinations

We currently ship to the following countries and regions:
  • North America: United States, Canada
  • Europe: Austria, Belgium, Bulgaria, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
  • Oceania: Australia, New Zealand
If your country is not listed, please contact us at help@ethereldress.com to check if we can accommodate your order.

2. Shipping Methods & Rates

United States

  • Standard Shipping (10–20 Business Days)
    • Orders $0.00–$69.99: $8.99
    • Orders $70.00 and above: Free

All Other Eligible Countries (Canada, Europe, Oceania)

  • Standard Shipping (10–20 Business Days)
    • Orders $0.00–$69.99: $8.99
    • Orders $70.00 and above: Free
Business days exclude weekends and public holidays. Delivery times are estimates only and may vary due to carrier delays, customs processing, or weather conditions.

3. Customs, Duties & Taxes (International Orders)

All international orders are shipped Delivered At Place (DAP). This means:
  • Import duties, taxes, and customs clearance fees are not included in the product or shipping price displayed at checkout.
  • These additional charges are the responsibility of the recipient and may be collected by the carrier at the time of delivery or prior to release.
  • We are unable to predict or control these fees, as they are determined by your country’s customs regulations and vary by location, order value, and product type.
  • EtherelDress is not liable for any delays, costs, or refusal of delivery caused by customs processing or the non-payment of import duties and taxes.
By placing an order with us, you agree to comply with all import laws and regulations of your country of residence and accept full responsibility for any related fees.

4. Order Tracking & Delivery

  • Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and instructions to monitor your delivery status.
  • If tracking shows the order as delivered but you have not received it, please contact the carrier directly with your tracking number.
  • We are not responsible for lost or stolen packages confirmed as delivered by the carrier to the address provided at checkout.

5. Address Accuracy

Please ensure your shipping address, including full name, street address, postal code, and contact information, is complete and accurate at checkout. Incorrect or incomplete addresses may result in delivery delays, returns, or additional fees, for which EtherelDress cannot be held responsible.

6. Contact Us

If you have any questions about our shipping policy, customs procedures, or your order status, please reach out to our customer support team at:

📧 help@ethereldress.com